Contact Us
Got a question about a review, spotted something that needs updating, or want to flag your own experience with a Canadian online casino? We're glad to hear from readers — this is where you'll find the details for reaching the Best Casinos Canada team.
How to reach us
The quickest way to contact us is by email at [email protected]. Let us know clearly what your message relates to — for example, a specific casino review, a free spins offer that seems out of date, or a general query about the site — so we can point it to the right person. We aim to reply within a couple of business days, though busier periods may take a little longer.
What we can help with
- Corrections or updates to information on a casino review, bonus term or free spins offer
- Questions about how we rate and rank Canadian online casinos
- Feedback on your own experience signing up, claiming a bonus or playing at a listed casino
- General enquiries about how the site works or how it's funded
- Requests relating to our editorial content or Best Casinos Canada as a publisher
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process withdrawals, verify your identity documents, unlock a bonus, or resolve an account dispute — those matters sit with the casino itself, and its own support team is best placed to help. Each brand listed on socialtext.net publishes its own support contact details on its website, and its terms and conditions will set out timeframes and escalation steps if something goes wrong.
If your concern is about gambling habits or you'd like guidance on staying in control, our Responsible Gambling page is a better starting point than a general enquiry.
Free spins and bonus queries
A good share of the messages we get relate to free spins offers — how many spins are attached to a welcome package, what the wagering requirement is, or why an offer displayed differently at checkout. We do our best to keep the headline terms on our comparison pages current, but bonus terms are set and changed by the casinos themselves, not by us. If a free spins offer looks different when you sign up compared with what's shown on our site, tell us the casino name and date so we can check and update the listing if needed.
Before you write in, a quick check
A few things are worth reviewing first, since they answer most of the questions we receive:
- Read the specific casino's own terms page for wagering requirements, maximum cashout limits and game restrictions tied to a free spins offer
- Check our Terms and Conditions for how we operate as a publisher and how our rankings are compiled
- If you're comparing options rather than reporting an issue, our main reviews and comparison tables cover current welcome bonuses, payment methods and game libraries across the Canadian casinos we track
If none of that answers your question, email us directly and we'll follow up.
Who's behind Best Casinos Canada
You can read more about how we approach reviews, ratings and editorial independence on our About Us page. Commercial relationships with the casinos we list never determine where a brand sits in our rankings — that's decided separately, and it's something we're happy to explain further if you ask.