Key Takeaways:

1) Search - has not developed with search outside the community space

a) search algorithms lag
b) search results are pedestrian
c) many lack good integration with categories/tags/etc

2) Reporting & stats: need for both more granular and goal based levels

a) Reporting can be too high a level that it doesn't offer value
b) Need for more granular reporting
c) Need for metrics that are specific for communities to determine success or failure, convince management
d) Heatmaps of conversations
e) More dashboard metrics on the three "C"s: Content, Conversations, Connections

3) Reaching out: putting the community where the people are

a) OpenSocial, etc.